Bots help you scale your business
Leverage the 24x7 availability of a chatbot and stop missing customer engagement opportunities during the week-ends or when your offices are closed
Let CRAFTER guide you in taking decisions that will translate in a steady growth. CRAFTER insights will let you see how your engagement efforts perform against clear KPIs
Offer to your customers a first-class egagement experience. Integrate data coming from your legacy systems to guarantee your customers get fast, clear and precise answers to their questions
With CRAFTER, building a bot is as simple as chosing from a library the right brain, the one capable to handle your use-case, answer a survey and train the bot. A simple wizard will guide you through the process giving you the chance to test your bot before deploying it in productionLEARN MORE
Despite our love for AI, we know that sometimes our customers need to have their conversation handled by a real human. CRAFTER can manage the handover of the chat to your agents supporting them during the conversation with suggestions on how to guarantee to your customer a first-class engagement experienceLEARN MORE
CRAFTER will guide you with a simple 6 steps wizard. From giving your bot a name till deploying it on a dedicated GDPR compliant server.
Depending on the tasks your bot will have to automate, you'll choose a "brain" for your bot. The brain you choose will define the survey you'll have to take to train your bot
CRAFTER will provide you with clear data to analyze the conversations. Knowing about questions your customer ask will help you serve them better.
Your bot can be trained with additional questions at any time and be updated, in production, in a matter of minutes
CRAFTER offers to your agents a simple dashboard to monitor all the conversations your bot is handling. When a customer requests the human touch or the bot decides that the human intervention is needed, CRAFTER notifies the agents and hands over the conversation.
At any time the agent can transfer the conversation back to the bot.